Privacy Policy — Empire Coffee & Deli

Effective Date: May 2, 2026 Last Updated: July 20, 2026

1. Introduction

Welcome to Empire Coffee & Deli ("we," "our," or "us"), a DBA of The Essence Group, LLC. We are located at 3939 Land O' Lakes Blvd, Suite B, Land O' Lakes, FL 34639. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with us in any way.

By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, billing/shipping address.
Payment Information: Credit/debit card details (processed securely through our payment providers; we do not store full card numbers).
Order Information: Items purchased, order history, and special requests.
Technical Data: IP address, browser type, device type, pages visited, and time spent on our website.
Communications: Messages, feedback, or inquiries you send us.

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, receipts, and updates
Respond to customer service inquiries
Send promotional emails or SMS messages (only with your consent)
Improve our website, products, and services
Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share limited information with:

Service Providers: Payment processors and delivery services who assist in operating our business.
Legal Authorities: If required by law, court order, or governmental regulation.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by law.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications at any time
File a complaint with a data protection authority

To exercise any of these rights, contact us at the information below.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with the updated date.